Crisis Response Unit

The Wheeling Police Department’s Crisis Response Unit provides 24/7 support for individuals and families experiencing mental-health emergencies, substance-use issues, or homelessness. This multidisciplinary team partners with officers to respond during active crises, provide immediate face-to-face assistance, and offer early intervention before situations escalate. They help people navigate the mental-health and substance-use treatment systems, provide short-term counseling, offer follow-up care, and connect individuals with long-term community resources. The CRU also serves as a vital support resource for law enforcement, schools, hospitals, and other agencies. Their goal is to deliver compassionate, effective help and ensure that people in crisis receive ongoing support—not just emergency response.

What the CRU provides:

• On-scene crisis response during mental-health or substance-use emergencies
• Face-to-face, short-term, intensive support for individuals and families
• Crisis counseling and emotional support to help manage difficult situations
• Help navigating the mental-health system and substance-use services
• Support in developing healthier coping skills during and after a crisis
• Follow-up care and ongoing case management after crisis events
• Referrals to long-term services, including county and community social-service programs
• Resource coordination with law enforcement, schools, hospitals, and community agencies
• Connections to treatment programs, recovery support, housing assistance, and other essential resources

For More Information, contact the unit at 304-234-3610.